Terms & Conditions

Terms & Conditions – Vivid Chrono NYC

Welcome to Vivid Chrono NYC! By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully.

1. Company Overview

Vivid Chrono NYC is a luxury watch concierge service offering a curated selection of premium timepieces from renowned brands. All products are sourced upon customer request via the “Get a Quote” option — we do not hold inventory in stock.


2. Product Availability & Pricing

  • All items are offered subject to availability from our partner network.

  • Prices may fluctuate due to market demand, brand pricing changes, and availability.

  • Quoted prices are valid for a limited time as mentioned in the quote email or communication.

  • We reserve the right to refuse any order based on pricing errors or unavailable products.


3. Quoting & Orders

  • Customers initiate interest via the “Get a Quote” feature.

  • Once a quote is confirmed by the customer, full payment is required before sourcing the product.

  • Orders are final once confirmed — changes may not be possible after sourcing begins.


4. Return Policy

  • Vivid Chrono NYC offers a 14-day return policy from the date of delivery.

  • Items must be returned unworn, undamaged, and in their original packaging, including boxes, manuals, and warranty cards.

  • Restocking fees may apply.

  • Return shipping costs are the responsibility of the customer unless the item is faulty or not as described.

  • Return requests must be made in writing via email.

(See full Return Policy for more details.)


5. Authenticity Guarantee

We guarantee the authenticity of every timepiece sold. All watches are sourced from verified suppliers and include manufacturer warranties (where applicable).


6. Payment Terms

  • Payments must be made in full before any product is sourced.

  • Accepted payment methods include credit/debit cards, bank transfers, or any other method specified at checkout.

  • Fraudulent transactions will be reported to authorities.


7. Liability Disclaimer

  • We are not liable for any indirect, special, or consequential damages that may arise from using our website or purchasing from us.

  • We are not responsible for manufacturer warranty terms or delays in sourcing due to third-party suppliers.


8. Intellectual Property

All content on this website, including images, text, logos, and graphics, is the property of Vivid Chrono NYC and may not be used without permission.


9. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of New York, USA.


10. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

📧  Contact@vividchrononyc.com
📍 Vivid Chrono NYC,   


    Contact For Pricing
   

    (929) 701-4237