Return Policy

Vivid Chrono NYC – 7-Day Return Policy

At Vivid Chrono NYC, we are committed to providing our customers with an exceptional shopping experience. We understand that purchasing a luxury watch is a significant decision, and we want you to be completely satisfied with your choice. Therefore, we offer the following return policy:

✅ Eligibility for Return

  • Timeframe: You have 7 days from the date of delivery to initiate a return.

  • Condition: The watch must be unworn, undamaged, and in its original condition.

  • Packaging: All original packaging, including boxes, warranty cards, and manuals, must be returned with the watch.

  • Restocking Fee: Please note that a restocking fee may apply to all returns.

🔄 Return Process

  1. Initiate Return: Contact our customer service team at [Your Customer Service Email] within 14 days of receiving your watch to request a return.

  2. Return Authorization: Upon approval, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for returning the item.

  3. Return Shipping: You are responsible for the return shipping costs. We recommend using a trackable and insured shipping service to ensure the safe return of the watch.

  4. Inspection: Once we receive the returned watch, our team will inspect it to confirm its condition.

  5. Refund Processing: If the return is approved, a refund will be issued to the original method of payment, minus any applicable restocking fees. Please allow up to 7 business days for the refund to be processed.

❌ Non-Returnable Items

The following items are not eligible for return:

  • Watches that have been worn or show signs of use.

  • Items returned without original packaging or documentation.

  • Customized or special-order watches.

📞 Contact Us

If you have any questions or need assistance with the return process, please contact us at: